Refund policy

Contact Information:

Billing Information:

  • Business Address: 2056 Asilomar Dr, Oakland, CA 94611, United States

Return and Refund Policy:

At PosterCine, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our return and refund policy allows you to return the product within 30 days of receipt. Please read the details below to understand our return process and conditions:

Eligibility for Returns:

  • Returns are accepted within 30 days of the delivery date.
  • The item must be in its original condition, unused, and in the same packaging as received.
  • Proof of purchase, such as a receipt or order confirmation, must be provided to process the return.

Non-Returnable Items:

  • Certain products such as perishable goods, custom-made items, and intimate or sanitary goods are not eligible for return.

Return Process:

  1. Initiate a Return: Contact our customer service at support@PosterCine.com to initiate the return process. Please include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with return instructions.
  3. Shipping the Item Back: Pack the item securely and include the RMA number. You are responsible for the return shipping costs unless the item was received damaged or defective.
  4. Inspection and Approval: Upon receipt, the returned item will be inspected. If the return is approved, a refund will be processed.

Refunds:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Please allow up to 10 business days for the refund to appear on your account after the return is received and approved.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts).

Exchanges:

  • If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@PosterCine.com with photos and details of the issue. We will arrange for a replacement or a full refund.

Shipping:

  • Economy Shipping: Handling time is 1-2 business days, and delivery takes 4-6 business days.

If you have any questions or need further assistance, please contact our customer service team at support@PosterCine.com or +1(513) 279-2640.

Thank you for shopping with PosterCine!